60 lines
3.3 KiB
Python
60 lines
3.3 KiB
Python
# -*- coding: utf-8 -*-
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from odoo import models, fields, api
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from odoo.addons.jikimo_system_order.models.constant import STATE_SELECTION
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import datetime
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import logging
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class OrderTechnicianWizard(models.TransientModel):
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_name = 'order.technician.wizard'
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order_id = fields.Many2one('system.work.order', string=u'工单ID',
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default=lambda self: self.env.context.get('active_id'))
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# 解决人
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solve_people_id = fields.Many2one('res.users', string=u'解决人', default=lambda self: self.env.user)
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# 用户实际问题
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users_problem = fields.Text(string=u'用户实际问题')
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# 最终解决方案
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solution = fields.Text(string=u'最终解决方案')
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# 状态
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state = fields.Selection(STATE_SELECTION, default='processed', string=u'状态')
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def sure(self):
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self.order_id.solve_people_id = self.solve_people_id
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self.order_id.users_problem = self.users_problem
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self.order_id.solution = self.solution
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if self.order_id.state == 'pending':
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state_remark = u'待处理 --> 已处理待评分'
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# self.order_id.message_post(u'操作人：%s，操作时间：%s，状态变更过程：%s' % (
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# self.env.user.name,
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# (datetime.datetime.now() + datetime.timedelta(hours=8)).strftime('%Y-%m-%d %H:%M:%S'), state_remark))
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self.order_id.state = self.state
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# 获取通知人
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# objs = self.env['system.order.notice'].search([])
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# user_ids = objs.notice_user_ids.filtered(lambda item: item.we_employee_id not in ['', False])
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# we_employee_ids = user_ids.mapped('we_employee_id')
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we_employee_ids = []
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if self.order_id.initiator_id.we_employee_id:
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we_employee_ids.append(self.order_id.initiator_id.we_employee_id)
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print(we_employee_ids)
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lost_agent_id = self.env['ir.config_parameter'].sudo().get_param('lost_agent_id')
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wechat = self.env['we.config'].sudo().get_wechat(agent_id=lost_agent_id)
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# agent_id, user_ids, content
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content = """您提交的工单-**工单标题:{0}**-<font color=\"info\">**已处理**</font>
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>提交时间：{1}
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>处理反馈：{4}
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>处理时间：{2}
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>处理人：{3}
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如有问题,请联系系统管理员!
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""".format(self.order_id.title,
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(self.order_id.date + datetime.timedelta(hours=8)).strftime('%Y-%m-%d %H:%M'), (datetime.datetime.now() + datetime.timedelta(hours=8)).strftime('%Y-%m-%d %H:%M'), self.env.user.name or '', self.solution or '')
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# wechat.message.send_markdown(agent_id=lost_agent_id, user_ids=we_employee_ids, content=content)
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for we_employee_id in we_employee_ids:
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try:
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wechat.message.send_markdown(agent_id=lost_agent_id, user_ids=we_employee_id, content=content)
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except Exception as e:
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logging.error('工单处理发送消息异常%s' % str(e))
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return {}
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